Question 1

Foris Hortus handles returns case by case. Defective or wrong items are replaced or refunded with photo proof and order reference. Customized and made-to-order items are generally not returnable unless defective. Contact us before returning anything.

Accepted Answer

What is your return policy? Because our products are made to order and shipped internationally, returns are handled case by case. The guidance below applies to standard orders; your contract terms always take priority. Situation What we do Condition Defective or wrong itemReplace or refundReport within 7 days of arrival with photos and order reference Damaged in transit Assist with claim We help with carrier documentation and proof Ordered by mistake Usually not accepted Standard stock may be discussed case by case Customized item Generally not returnable Unless proven defective, made-to-spec orders are final How to start a return Contact us with your order reference and clear photos of the issue within the reporting window. Do not ship anything back before we confirm the case, as unauthorized returns are not accepted. Do you accept returns on customized items? Customized umbrellas, branded canopies and made-to-order items are produced to your specification and are generally not returnable, unless they arrive defective or materially differ from the approved sample.

Question 2

We accept 30% T/T deposit at order confirmation and 70% balance against a copy of the Bill of Lading. L/C at sight is available for larger orders. Sample cost is paid by T/T, Western Union or PayPal and is deductible from your first bulk order. Exact terms are confirmed in the proforma invoice before production starts.

Accepted Answer

What are your payment terms? We work on standard export payment terms, and we confirm the exact structure in the proforma invoice before production starts. Payment stageMethodTiming / Notes Deposit T/T 30% at order confirmation. Production begins once the deposit is received. Balance T/T 70% against a copy of the Bill of Lading, or before shipment if you prefer. Letter of credit L/C at sight Accepted for larger orders. Bank-related costs are advised up front. Samples T/T, Western Union, PayPal Cost is deductible from your first bulk order. Deposit secures your production slot Because the deposit secures your production slot, we confirm the schedule the day the deposit lands. This is also covered in the production and delivery question. Need a different payment structure? If your procurement requires a different structure, such as a longer balance term or a staged payment plan, tell us at enquiry stage and we will quote accordingly.

Question 3

Yes — we provide sample umbrellas and fabric swatches. Tell us the model and fabric you're considering and we'll quote the sample cost, which is normally credited against your bulk order. Samples are the best way to check the fabric, the finish and the build quality before you commit to a full container. Which model are you looking at?

Accepted Answer

Yes — we provide samplesWhat you can order- Fabric swatch cards — the full colour range in each fabric type, so you can see and feel the material before choosing.- Pre-production sample unit — a finished umbrella built to your spec, including fabric, colour, frame finish and logo.How it works1. Tell us the model and the fabric you're considering.2. We quote the sample cost and the lead time3. We ship it to you — express for swatch cards, sea or air for a full unit, whichever suits you.4. Once you approve it, we move to the bulk order.

Question 4

Send us the model or item, the quantity, and the destination. We'll come back with a full quotation, usually within one business day. Not sure which model fits your site yet? Tell us the space you're furnishing — the venue type, the city and roughly how many seats. We'll recommend a model and fabric first, then quote. Every order is custom-made, including size, colour and branding.

Accepted Answer

How to start an order1. Send us your requirementsTell us the model or item you have in mind (a reference photo works too), the quantity, and the destination port or city.2. We come back with a quotationUsually within one business day. The quotation covers unit price, fabric options, production time and freight to your port.3. Confirm fabric, size and brandingWe send fabric swatches and spec drawings for your approval before anything goes into production.4. Sample or go straight to productionYou can order a pre-production sample, or move directly to the bulk order if the spec is already agreed.5. Production, inspection and shippingProduction takes 30 days for stock models, plus around 10 days for custom fabric, colour or branding. We arrange inspection, documentation and shipment on FOB Ningbo terms — CIF, CFR and DDP are also available.Not sure where to start?Tell us the space you're furnishing — hotel terrace, pool deck, rooftop bar or restaurant patio — along with the city and roughly how many seats. We'll recommend a model and fabric before you commit to anything.Get in touch: https://www.forishortus.com/contact-us.htm

Question 5

Learn how to choose the right outdoor umbrella for hotels, resorts, restaurants, and commercial outdoor projects. Consider factors such as umbrella type, size, materials, weather resistance, and customization options.

Accepted Answer

Choosing the right outdoor umbrella depends on your project requirements, application environment, and design goals. Before making a decision, consider the following factors:1. Application SpaceDetermine where the umbrella will be used, such as hotels, resorts, restaurants, cafes, pool areas, terraces, or outdoor lounges. Different spaces may require different umbrella designs and coverage areas.2. Umbrella TypeCenter pole umbrellas are suitable for traditional outdoor seating areas, while cantilever umbrellas provide flexible shading solutions without a central pole. Large commercial umbrellas are ideal for hospitality projects requiring wider coverage.3. Size and CoverageChoose the umbrella size based on the available space, furniture layout, and the number of users. Proper sizing ensures effective shade coverage and improves outdoor comfort.4. Materials and DurabilityHigh-quality aluminum frames, UV-resistant fabrics, and weather-resistant components help ensure long-term performance in outdoor environments.5. Customization RequirementsFor commercial projects, customization options such as size, color, fabric, and branding can help create a consistent design style.Our team provides professional outdoor umbrella solutions for hotels, resorts, restaurants, and commercial projects worldwide. Contact us for recommendations based on your specific requirements.

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