Question 1

Stock models take 30 days to produce; custom fabric, colour or branding adds around 10 days. Then add sea freight - roughly 18 to 25 days to the US West Coast, 30 to 35 days to Northern Europe and 18 to 22 days to the Gulf. Tell us your deadline and destination port and we'll confirm the full schedule in writing.

Accepted Answer

Two stages: production, then shippingProduction- Stock models: 30 days- Custom fabric, colour or branding: add around 10 days- Pre-production sample, if you want one: the clock starts after you approve the specShipping (port to port)- US West Coast: 18 to 25 days- US East Coast: 30 to 35 days- Northern Europe: 30 to 35 days- Middle East (Jebel Ali): 18 to 22 days- Australia: 15 to 20 daysOn top of that, add customs clearance and inland delivery to your address — those depend on your forwarder and destination, so we don't quote them as our transit time.What changes the schedule- Peak season (March to July) — container space out of Ningbo gets tight, book 4 weeks ahead- Custom branding and Pantone colour matching- Chinese public holidays — Chinese New Year shuts production for around two weeksHow we keep you informedWe confirm your production slot when the deposit lands, and send photos of the finished goods before shipment. If anything moves, we tell you the day we know, not the day it was due.Tell us the model, the quantity and your deadline, and we'll confirm the full schedule in writing before you order.

Question 2

We support third party inspection before shipment, and we welcome it. After the goods arrive you have one month to appoint a professional third party and send us the report; major quality problems mean a return to the factory with freight covered by us. Production quality claims with photo or video evidence are accepted within three months of arrival.

Accepted Answer

What inspection can I arrange before shipment and after arrival? We support third-party inspection before and after shipment as standard, not as an exception. Before the container loads, accessories are checked against the order. After arrival, you may appoint a professional third party within one month to inspect the goods and send us the report; where that inspection finds major quality problems, the goods are returned to our factory and we bear the freight. Stage Window (from date of arrival) What happens Freight Pre-shipment inspection Before container loads Accessories checked against order Third-party after arrivalWithin 1 month of arrivalBuyer appoints inspector, sends reportWe bear freight for major faultsProduction quality claimWithin 3 months of arrivalPhotos or video evidence reviewedWe reissue parts and bear freight if our fault Warranty 12 months from arrival Outdoor furniture covered Per warranty terms Spare parts Up to 5 years Replacement canopies and parts See Spare Parts FAQ - A: Warranty - Outdoor furniture carries a 12-month warranty counted from the date of arrival rather than the date of loading, so the full window is available to you after the container reaches port. Related pages - For the defect return and replacement procedure, see our Return and Replacement FAQ. For long-term spare parts supply, see our Spare Parts FAQ. All post-delivery clocks on these pages run from the date of arrival.

Question 3

Four HS codes cover the range: 9401719000 for outdoor chairs, 9401790000 for other chairs, 9403899000 for outdoor tables, and 9403700000 for plastic items. Place of origin is China (Zhejiang). Our commercial declaration reads as the material and construction, for example fabric on an iron frame, no brand.

Accepted Answer

Four HS codes cover the range, and the correct one is stated on each product page:9401719000: outdoor chairs, the code used on most of the chair range9401790000: outdoor chairs on the aluminium lines, for example the white aluminium armchair and the white round tube armchair9403899000: outdoor tables, for example 9403700000: plastic itemsWhere a set contains both a table and chairs, two codes apply and are both published, for example 9403899000 for the table and 9401719000 for the chairs. Place of origin is China (Zhejiang).The commercial declaration we use describes the material and construction rather than a brand, for example outdoor furniture, fabric, iron frame, upholstered or not upholstered, no brand. If your broker needs the declaration worded to a specific template, send us the wording and we will match it on the shipping documents.Tell us the destination country when you enquire. Duty rates and any import requirements are set by your customs authority, so it is worth confirming the code that applies at your end before you cost the shipment.

Question 4

Gross and net weights are published per item so you can plan freight. A six-chair carton of FHCH079 is 28.2 kg gross and 23.7 kg net, about 3.95 kg net per chair. Per set: FHSF207 runs 64 to 84 kg gross, FHSF049 is 71 kg gross and 66 kg net, FHSF001 is 90 kg gross and 85 kg net.

Accepted Answer

What are the gross and net weights of a shipment? Gross and net weights are published per item so you can plan freight, insurance and unloading without waiting for a packing list. The table below is representative of the current range; confirm the figure against the exact version you order. ItemGross weightNet weightNotewhite aluminium armchair28.2 kg (6-chair carton)23.7 kg (6-chair carton)about 3.95 kg net per chair white round tube armchair 17 kg 15 kg extendable table45.5 kg39.5 kg 5-piece set 84 kg (B1) / 80 kg (B2) / 64 kg (C1) / 68 kg (C2, D1) 74 kg (B1) / 70 kg (B2) / 63 kg (C1) / 63 kg (C2, D1) multi-configuration 4-piece set 71 kg per set 66 kg per set 6-piece corner set 90 kg 85 kg - A: How to read the figures - The gap between gross and net is the carton and internal packing, so the gross figure is the one to use for freight and manual handling. - B: Multi-configuration lines - On multi-configuration lines the weight follows the configuration, as shown, so confirm the weight against the version you are ordering.

Question 5

Carton detail is published on every product page. Chair cartons run from 0.367 CBM for three round tube chairs to 0.491 CBM for six white aluminium chairs. Table cartons include 228.5 x 131.5 x 14 cm at 0.421 CBM. Sofa sets run from 0.842 to 3.23 CBM per set across two to four cartons.

Accepted Answer

Carton detail is published on every product page, and it is worth reading before you plan a container because the volume per set varies more than the loading figures suggest.Chairs:white round tube armchair: carton 58 x 68 x 93 cm, three chairs per carton, 0.367 CBMwhite aluminium armchair: six chairs per carton, 77 x 58 x 110 cm, 0.491 CBMadjustable back armchair: nine chairs stacked per cartonTables:extendable table: carton 228.5 x 131.5 x 14 cm, one table per carton, 0.421 CBMSofa sets:5-piece set: two export cartons per set, 0.842 to 1.07 CBM per set depending on the configuration4-piece set: 1.006 CBM per set4-piece set: 1.165 CBM per set4-piece set: 1.764 CBM per set6-piece corner set: four cartons per set, 3.23 CBM per setBecause the volume per set drives the loading figure, the two are worth reading together. A set that packs at 3.23 CBM per set and one at 1.006 CBM per set will fill the same 40HQ with very different numbers of sets. Where a range has several configurations, the carton schedule for the exact configuration is confirmed on the order.

Question 6

Yes. Mixed loads are supported: a container can be filled with more than one item from the same range, quoted per mix. On the umbrella bases the 45KG FHST064, the 160KG FHST063 and the 360KG FHST060 can all share one container. Give us your intended mix and we price it as a combination.

Accepted Answer

Yes. Mixed loading is exactly how we handle an order that does not fill a container on its own.A container can be filled with more than one item from the same range, and the combination is quoted per mix rather than at the single-item container price. In practice this means a project can order, say, dining chairs together with the table from the same range and fill one container with both, instead of committing to a full container of one code.The base range works the same way: the 45KG base, the 160KG base and the 360KG base can be mixed in one container.Tell us the items, the quantities and the destination port, and we will build the loading plan and quote the mix. If your mix is close to a full container, we will say so, because at that point a single-code container is usually the cheaper route.

Question 7

Our minimum order quantity is normally one 40HQ container, and on several lines the figure works out exactly to that: FHCH057 is 360 chairs, FHTB068 is 160 tables, FHSF001 is 56 sets and FHSF233 is 52 sets. A few items sit lower, including FHSF235 at 10 sets and FHCH073-A1 at 350 pcs.

Accepted Answer

Our minimum order quantity is normally one 40HQ container. On several lines the figure works out exactly to that:Adjustable back armchair: 360 chairs per 40HQExtendable table: 160 tables per 40HQCorner sofa set: 56 sets per 40HQ6-piece corner set: 52 sets, shipped as two 40HQ loadings of 26 sets eachA few items start lower than a full container. A compact 4-piece dining set starts from 10 sets, and a parasol base starts from 350 pcs. Customised umbrellas are handled separately, with their own minimum, which we cover in the customisation question.The minimum usually tracks the container for packing economics rather than policy: at one container the loading plan, the carton schedule and the freight cost all line up, so the per-set landed cost is at its lowest. Below a full container we quote mixed loading instead, which is covered in the next question.

Question 8

All our loading figures are 40HQ figures. Current examples: 870 white aluminium armchairs, 400 to 700 high-back armchairs depending on packing, 576 round tube armchairs, 1,200 rope weave chairs, 360 adjustable back chairs, 330 round tables, 160 extendable tables, and 26 to 66 sofa sets.

Accepted Answer

How Many Units Fit in One 40HQ Container? Every loading figure we publish is quoted against a 40HQ container. The table below is representative of the current range; the exact figure for your order depends on the version, the packaging format and whether the container is shared with other products. Item Units per 40HQ Units per 40HQ white aluminium armchair870 chairshigh-back armchair400 chairs stacked (A1) or 700 knock-down in cartons (A2)Knock-down loads morehigh-back armchair with wood armrests396 stacked (A1) or 568 in cartons (A2)Knock-down loads morewhite round tube armchair576 chairsrope weave armchair1,200 pcs (A1) or 1,020 pcs (C1/C2)adjustable back armchair360 chairsNine to a carton 120 cm round table 330 tables extendable table160 tables4-piece sofa set66 / 52 / 38 setsThree versions in the current range 5-piece rope weave set 39 sets (B1) or 43 sets (B2, B3) 6-piece corner set 26 sets Why knock-down builds load more A knock-down build almost always loads more than the stacked version of the same chair, which is why the high-back armchair moves from 400 to 700 and from 396 to 568. Where both formats are published, plan against the figure that matches the packaging you order. Sharing a container with other products A loading figure is for that single item filling a container. When two products share one container the mix is quoted per mix rather than by adding the two figures together. Send us the models and quantities you are considering and we will send the loading plan for your exact mix in writing.

Question 9

We ship FOB Ningbo. Every price on this site is quoted FOB, and Ningbo is the port our containers leave from. Ex-works and CIF quotations to your destination port are available if you would rather we arrange the sea leg. Loading figures are all based on 40HQ containers.

Accepted Answer

We ship FOB Ningbo, and every price published on this site is quoted on FOB terms.Ningbo is the port our containers leave from. If you would rather we arranged the sea leg, we also quote Ex-works and CIF to your destination port on request.Two practical points follow from that.Because the standard quotation is FOB, the sea freight is normally arranged by you or your forwarder. Give us the destination port with your enquiry if you want a CIF figure instead, and we will price the freight into the quotation.Our loading plans are built around 40HQ containers rather than 20GP, and every loading figure we publish is a 40HQ figure. Tell us the destination port and the quantity, and we will confirm the loading plan and a delivered price.

Question 10

Providing reliable global shipping solutions for hospitality and commercial outdoor umbrella projects.

Accepted Answer

Yes. Foris Hortus provides international shipping support for large-scale outdoor umbrella projects worldwide. We cooperate with experienced logistics partners to ensure safe transportation, efficient delivery, and professional service for hotels, resorts, restaurants, and commercial spaces in different regions.

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