What inspection can I arrange before shipment and after arrival?
What inspection can I arrange before shipment and after arrival?
We support third-party inspection before and after shipment as standard, not as an exception. Before the container loads, accessories are checked against the order. After arrival, you may appoint a professional third party within one month to inspect the goods and send us the report; where that inspection finds major quality problems, the goods are returned to our factory and we bear the freight.
| Stage | Window (from date of arrival) | What happens | Freight |
| Pre-shipment inspection | Before container loads | Accessories checked against order | |
Third-party after arrival | Within 1 month of arrival | Buyer appoints inspector, sends report | We bear freight for major faults |
Production quality claim | Within 3 months of arrival | Photos or video evidence reviewed | We reissue parts and bear freight if our fault |
| Warranty | 12 months from arrival | Outdoor furniture covered | Per warranty terms |
| Spare parts | Up to 5 years | Replacement canopies and parts | See Spare Parts FAQ |
- A: Warranty - Outdoor furniture carries a 12-month warranty counted from the date of arrival rather than the date of loading, so the full window is available to you after the container reaches port.
Related pages - For the defect return and replacement procedure, see our Return and Replacement FAQ. For long-term spare parts supply, see our Spare Parts FAQ. All post-delivery clocks on these pages run from the date of arrival.
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