How can I track my order after it is confirmed?
How can I track my order after it is confirmed?
After each contract is signed we assign a unique order number, and that number can be used to track the progress of the order on our website. You do not have to ask for a status update to know where the goods are.
The tracking runs through seven published stages:
- Order Confirmation
- Production Scheduling
- Material Procurement
- Production Process Tracking
- Quality Control and Inspection
- Packaging and Shipping
- Delivery and Feedback
Two points worth knowing. Production scheduling follows order confirmation, so you get a clear view of the start date and the expected finish date early rather than near the end. And Quality Control and Inspection is one of the tracked stages rather than a separate conversation, which is where third party inspection sits if you want to appoint one before the container is loaded.
If you would like a written update at each stage rather than checking the website, tell us at order stage and we will send one.
Order tracking after confirmation
Once your order is confirmed, we assign a coordinator who sends a production schedule, photo updates at key stages (frame, finish, assembly, packing), and the booking and bill of lading after shipment. You always know where the order stands.
Visibility
For larger programmes we can share inspection reports and container loading photos. Tell us your reporting preference and we match it, from a simple weekly note to full milestone documentation.
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