What if my order arrives damaged?
On receipt, photograph the carton and item, note any damage on the delivery slip, and contact us. We arrange replacement parts or a carrier claim.
What to do on delivery
- Take photos of the outer carton and the damaged part together.
- Write the damage note on the carrier's slip before signing.
- Keep the packaging until the case is closed.
How we resolve it
- Send photos and order number; we confirm within two working days.
- Replacement parts ship from stock or via the next available lot.
- For concealed damage, report within the stated claim window.
A photo at the dock speeds the claim far more than one taken later.
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Elevate Garden Living
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