What is your return policy?
What is your return policy?
Because our products are made to order and shipped internationally, returns are handled case by case. The guidance below applies to standard orders; your contract terms always take priority.
| Situation | What we do | Condition |
Defective or wrong item | Replace or refund | Report within 7 days of arrival with photos and order reference |
| Damaged in transit | Assist with claim | We help with carrier documentation and proof |
| Ordered by mistake | Usually not accepted | Standard stock may be discussed case by case |
| Customized item | Generally not returnable | Unless proven defective, made-to-spec orders are final |
How to start a return
Contact us with your order reference and clear photos of the issue within the reporting window. Do not ship anything back before we confirm the case, as unauthorized returns are not accepted.
Do you accept returns on customized items?
Customized umbrellas, branded canopies and made-to-order items are produced to your specification and are generally not returnable, unless they arrive defective or materially differ from the approved sample.
Are you looking for a reliable manufacturer of outdoor furniture and garden leisure products?
We can quickly provide customers with market analysis, technical support and customized services.
Elevate Garden Living
Please send your message to us
- Phone
- *Title
- *Content