What inspection can I arrange before shipment and after arrival?

We support third party inspection before shipment, and we treat it as normal rather than exceptional. Our published quality terms on the furniture range read as follows.

Before shipment, we support third party inspection, and the accessories are inspected against the order before the container is loaded.

After arrival, the buyer has one month from receiving the goods to appoint a professional third party to inspect them and send us the report. Where that inspection finds major quality problems, the goods are returned to our factory and we bear the freight.

Production quality problems can also be raised within three months of arrival, with evidence such as photographs or video, so we can confirm the cause. Where the goods are confirmed to be our fault, we reissue the corresponding parts, and we bear the freight. Neutral product orders are produced to a quality satisfaction level above 95 percent, and OEM orders strictly to the buyer's specification at above 98 percent.

Warranty sits alongside this and is covered in the aftercare question: 12 months on outdoor furniture, counted from the date of loading rather than the date of arrival, so the window is running while the container is at sea.